Privacy Policy Overview

How we gather, use, and protect your information

Your Privacy is Important to Us

We strive to be transparent about how we collect and use your information as you interact with our flower shop. Protecting your privacy and data is a top priority for our team.

This policy details the types of information we collect, how it’s used, your rights regarding your data, and the ways in which we keep your details safe. Please review regularly for updates.

Information We Collect

We collect personal and technical information to fulfill orders, answer requests, and enhance your experience on our site.

Information You Provide Directly

  • • Contact information shared during checkout or direct inquiries.
  • • Order and delivery details submitted through our forms.
  • • Feedback, reviews, or customer service requests you send.
  • • Preferences, gift instructions, or messages added to your order.
  • • Account registration details if you choose to create an account.

Information We Collect Automatically

  • • Site browsing behaviour and device information collected via cookies.
  • • IP address and general location data for security purposes.
  • • Order session details to enhance user experience.
  • • Performance and analytics data for website improvements.
  • • Error logs and diagnostics to resolve technical issues.

How We Use Your Data

Data is used to process orders, improve service, and keep communications responsive and relevant to you.

  • • Fulfilling and delivering your flower orders.
  • • Responding to inquiries or customer service requests.
  • • Sending order confirmations and status updates.
  • • Improving website functionality and navigation.
  • • Providing service and promotional updates, if you opt in.
  • • Complying with legal and regulatory obligations.
  • • Addressing technical or security concerns on our platform.

Your Privacy Commitment: We are dedicated to data protection, secure processing, and granting you access to update or manage the personal details you choose to provide.

When We Share Data

Information may be shared solely to support the delivery and operation of our services, including logistics partners and technical providers.

Trusted Service Providers

We work with reputable delivery, IT, and payment companies, limiting their access to only what is necessary to fulfill your order.

Legal Compliance

We may disclose data as required by Canadian law and regulations.

Anonymous Statistics

Aggregate data may be used to analyse or improve service without identifying you personally.

Your Rights and Choices

You have the right to access, update, or request deletion of your information. Contact us to exercise your rights or ask questions about your data.

  • • Request access to information we hold.
  • • Update inaccurate or incomplete information.
  • • Ask us to delete personal details.
  • • Request a copy of your information.
  • • Object to specific types of data use.
  • • Request restricted use of data.

To exercise rights or for privacy concerns, reach out using the contact details listed below. We respond promptly to all requests.

How We Protect Data

Data security is managed through encryption, secure networks, and limited access by authorized team members only.

Technical Safeguards

  • • Secure encrypted data transmissions.
  • • Firewall and anti-malware protection.
  • • Regular security assessments and updates.
  • • Continuous monitoring for suspicious activity.

Organizational Measures

  • • Staff training on data handling and privacy.
  • • Strict access controls for sensitive data.
  • • Review of partners for secure data practices.
  • • Clear privacy protocols for all employees.

Data Retention Policy

Information is kept as long as needed for order processing, legal compliance, or legitimate business reasons.

  • • Retained during account activity period.
  • • Retained for service improvement purposes.
  • • Kept as long as support requests are open.
  • • Stored to meet legal requirements.
  • • Held only with your consent if you opt in.

Personal data is deleted or anonymized once no longer needed.

International Data Transfers

We minimize overseas transfers, but some service providers may store data outside Canada under strict safeguards.

  • • Transfers only where required by service infrastructure.
  • • Safeguards include contractual privacy protections.
  • • Data processed only by authorized parties.
  • • You can contact us about questions on transfers.

About Cookies We Use

Cookies help us enhance functionality and remember preferences. Manage cookie settings via your browser.

Types of Cookies

  • • Necessary for basic site functionality.
  • • Improve loading and overall user experience.
  • • Remember your preferences and selections.
  • • Allow advanced shopping features and support.

Adjust settings to accept, decline, or delete specific cookies.

Policy Updates and Notices

This policy is updated as needed. Significant changes will be communicated to users affected by the update.

  • • Email notification for material changes.
  • • Website banners announcing updates.
  • • In-account notices, if applicable.
  • • Policy revision date posted on this page.

Occasionally review this page for the latest version.

Contact for Privacy Questions

Get in touch for policy details, your data rights, or privacy issues.

Lumirithonia

600 Bedford Highway, Halifax, NS B4A 1E8 Canada

Phone: +1-940-849-6403

Email: content@lumirithonia.sbs

Revised December 13, 2025

Effective December 13, 2025